Terms of Use

General terms

IMPORTANT NOTICE: *All Payments To DOERS, Are Non-Refundable* DOERS (“DOERS, The Company”) agrees to furnish services to the Subscriber, subject to the following TOS (Terms of Service). Use of DOERS Service constitutes acceptance and agreement to DOERS as well as DOERS TOS (Terms of Service). All provisions of this contract are subject to the TOS (Terms of Service) of DOERS and AUP (Acceptable use Policy). The AUP may be changed from time to time at the discretion of the Company. Subscriber understands that change to the AUP by the Company shall not be grounds for early contract termination or non-payment. This Agreement shall be construed in all respects in accordance with the laws of the city of Taguig, Philippines applicable to contracts enforceable in that city. Venue will be Taguig City, Metro Manila.

Unmetered Bandwidth & Use of servers for bandwidth intensive purposes: Using our services to host applications that produce high bandwidth usage patterns is prohibited without the prior consent of DOERS. Please contact [email protected] before signing up. Failure to contact us may result in your server being rate-limited or turned off.

Scope

These TOS/AUP will be applied to an agreement between DOERS, and a customer (“Customer”) to whom DOERS provides online and cloud-based infrastructure and software services for the Customer’s commercial purposes (“Service”). In these Terms, DOERS and Customer are referred to jointly as the “Parties” and individually as a “Party”. The Parties expressly acknowledge that the Service is neither intended nor fit for use by consumers.

tl;dr These terms are a general agreement between us at DOERS and you the user. They exist to protect both you as a user of the provided services and us as a service provider, and help you understand your rights and obligations as a customer.

Agreement Documents

An agreement is formed between the Parties when DOERS receives an appropriately filled-in registration form or order form (“Order”) which the Customer has submitted through DOERS website.

tl;dr You agree to these terms when registering for an account through our website.

Provision of Service

DOERS shall provide the Customer with the Service, which is specified in the Order. If the provided Service differs from the specifications, DOERS shall correct the Service promptly after a notification by the Customer.

tl;dr We promise to provide your services as you requested. And if not, let us know and we’ll be happy to remedy it.

Service Levels

DOERS shall offer compensation to the Customer for all unscheduled interruptions in the provision of the Service in accordance with the SLA in force from time to time.

tl;dr If we fail to provide you with your services, we will provide you with a compensation according to our SLA – service level agreement.

Support

DOERS shall provides 24 x 7 technical support via web-based chat and email. All services provided to Customer are fully managed, DOERS also ensures that the service is online and is remotely accessible to the Customer at any time.

tl;dr All services are fully-managed.

Access to Service Account

The Customer will be responsible for activities that occur under the Customer’s service account, including actions taken by the Customer’s employees and other representatives (“User”) as well as their compliance with user instructions and the AUP. The Customer must promptly notify DOERS if the Customer suspects that an unauthorised third party is using, or may have access to, the Service or the Customer’s service account.

tl;dr You need to make sure to follow our acceptable usage policy (AUP) and inform us if you think someone else might have accessed your account without permission.

Third-Party Software

The Customer must comply with third-party software license terms if the use of such software is offered by DOERS for the provision of the Service, or if such software is obtained and uploaded in the Service by the Customer, with DOERS separate instructions. Certain third-party software cannot be uploaded by the Customer but must always be offered by DOERS.

tl;dr You can use third-party software on your websites as long as you have a valid license, but with the exception of certain software that must be provided by us. If in doubt, contact us for more information.

Paid subscription and free trials

The Service and the prices for the Service (“Service Fee”) are described in the service descriptions available on DOERS website. DOERS may from time to time offer trials of the Service for a specified period without payment. DOERS reserves the right, in its sole discretion, to determine Customer’s eligibility for a free trial and, subject to applicable laws, to withdraw or to modify an offer trial at any time without prior notice and with no liability, to the greatest extent permitted under the law. For a free trial of the Service, DOERS may require Customer to provide payment details to start the trial. At the end of such trial, DOERS may automatically start to charge the applicable service fees for the Service immediately after the end of the free trial in accordance with Section Payment Terms and according to the price list on DOERS website. The applicable subscription to the Service must be cancelled through Customer’s account’s subscription page, or the Service must be terminated in its entirety, before the end of the trial period in case Customer does not accept the applicable prices provided on DOERS website. Customer shall ensure that the authorized Users use the Service in compliance with this Agreement. Misuse of the Service by Customer or any User may lead to termination of the Agreement or suspension or denial of access to the Service.

tl;dr We may offer time limited free trials but are not obligated to provide one. And while the trial is completely free, you might be required to verify your payment details to start your trial. If you wish to continue using the services after your trial, you will need to make a payment.

Right to use the Service and eligibility

Subject to due subscription to the Service and compliance with the Agreement, DOERS grants to Customer a non-exclusive, nontransferable and limited right to enter and use the Service and grant Users access rights to the Service.

tl;dr You are welcome to use our services as long as you follow these terms.

Service Back-Up

Unless otherwise stated in the Service’s description, DOERS does not make any backups of Customer’s data. The Customer is responsible for making appropriate back-up copies of the Customer Data stored in the Service. Such back-up copies shall be stored outside the Service.

tl;dr Make sure to keep backups of your data and store them at an external location, outside of DOERS services.

Payment Terms

Establishment of this Service is dependent upon receipt by DOERS of payment of stated charges. Subsequent payments are due on the anniversary date of the year for that year’s service. Subscriber agrees that DOERS may automatically charge subscriber’s credit card every month. DOERS reserves the right to process Subscriber’s credit cards from 1 to 21 days before the actual due date to ensure that the funds are received by the due date. Subscriber may opt out of automatic billing by sending a message to [email protected]

Subscriber may or may not wish to setup automatic PayPal subscription at the time of purchase or any time after that. PayPal subscriptions and management of PayPal subscription are a responsibility of the Subscriber. It is also Subscriber’s responsibility to cancel their PayPal subscription when they cancel their service with DOERS.

tl;dr By default we will automatically charge your credit card when time to renew comes. If you don't want this, please send a message to [email protected] If you are using PayPal automatic subscriptions, please make sure you cancel them when you cancel your subscriptions. Please note that payments are non-refundable unless otherwise stated.

Customer’s obligations and rights

When subscribing to the Service, Customer shall provide true, accurate and complete information as prompted by the Order and update such information when required. Please note that this Agreement only covers the Service and the use thereof and any and all linked third party services and platforms are provided by the relevant third parties and covered by their terms of service or other agreement or license. DOERS does not assume any liability in regard to use of such third-party services and platforms, whether or not they are linked to the Service.

tl;dr When using our services, it’s your responsibility to keep your contact information up to date. In addition, we can’t be held responsible for any third-party services you might use together with our services.

Use restrictions

Customer is not permitted and not entitled to permit the Users or any other parties to do any of the following:

copy, redistribute, reproduce, record, transfer, perform or display to the public, broadcast, or make available to the public any part of the Service, or otherwise make any use of the Service which is not expressly permitted under the Agreement or applicable law or which otherwise infringes the intellectual property rights (such as copyright) in the Service or any part of it or any other intellectual property rights of third parties;

use the Service in any manner that could damage, disable, overburden or impair the Service available through the Service;

use any data mining, robots, scraping, or similar data gathering or extraction methods;
sign up for an account on behalf of someone else;
use, sell, rent, transfer, license or otherwise provide anybody with the Service, except as provided herein;

interfere with other Customers’ use and enjoyment of the Service;
circumvent or try to circumvent any usage control or anti-copy functionalities of the Service;
reverse engineer or recompile the Service or access the source code thereof, except as permitted by law;

use the Service for transmitting any unauthorized advertising, promotional materials, junk mail, spam, chain letters, contests, pyramid schemes, or any other form of solicitation or mass messaging;

use the Service in violation of applicable law;
use the Service in ways that violate intellectual property rights, business secrets or privacy of third parties;

use the Service to transmit any material that contains adware, malware, spyware, software viruses, worms or any other computer code designed to interrupt, destroy, or limit the functionality of computer software or equipment.

tl;dr You must not use our services for anything illegal or that would cause problems to us or our users. Please contact us if you are uncertain, and we will be happy to clarify this for you.

Indemnification

YOU SHALL DEFEND, INDEMNIFY, AND HOLD HARMLESS US, OUR AFFILIATES, PARENTS, SUBSIDIARIES, ANY RELATED COMPANIES, LICENSORS AND PARTNERS, AND EACH OF OUR AND THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS, AGENTS, CONTRACTORS, DIRECTORS, SUPPLIERS AND REPRESENTATIVES FROM ALL LIABILITIES, CLAIMS, AND EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, THAT ARISE FROM OR RELATE TO YOUR (OR ANY THIRD PARTY USING YOUR ACCOUNT OR IDENTITY IN THE SERVICES) USE OR MISUSE OF, OR ACCESS TO, THE SERVICES, CONTENT, OR OTHERWISE FROM YOUR USER CONTENT, VIOLATION OF THESE TERMS OF SERVICE OR OF ANY LAW, OR INFRINGEMENT OF ANY INTELLECTUAL PROPERTY OR OTHER RIGHT OF ANY PERSON OR ENTITY. WE RESERVE THE RIGHT TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU, IN WHICH EVENT YOU WILL ASSIST AND COOPERATE WITH US IN ASSERTING ANY AVAILABLE DEFENSES.

tl;dr In other words, if, for example, you’re angry with someone for something they write on a website that’s hosted on DOERS, we can’t be held responsible for what they say or do.

Customer Data

Customer data shall mean all Customer’s data that a Customer or another party acting on Customer’s behalf generates in or submits to the Service (“Customer Data”) or the data Customer submits to a third-party service or platform which might be accessed by the Service, subject to and on the basis of the permissions or consents Customer has granted. Customer agrees that DOERS does not assume any liability or responsibility in respect to any Customer Data, with the exceptions relating to Personal Data as set forth in Section Data Processing below. Customer shall at all times ensure that Customer Data does not infringe any third party intellectual property rights or violate any applicable laws or legislation. Customer shall not upload any illegal, offensive, threatening, libelous, defamatory, or otherwise inappropriate data to the Service. For clarity, DOERS is not responsible and shall not be held liable for any Customer Data, nor does it endorse any opinion contained in any Customer Data. Aside from the rights specifically granted herein, Customer retains ownership of all rights, including intellectual property rights, in the Customer Data.

tl;dr Any data uploaded to or generated on your websites are yours and yours only. We cannot be held responsible for it and we refrain from applying our opinions and values towards it, as long as it’s not illegal or breaking our terms of service. In additional, we promise to keep your personal data safely and privately stored.

Data Processing

In order to provide the Service, DOERS may process personal data on behalf of the Customer as a data processor for the purposes of providing the Service. In this section, “Personal Data” refers to any information relating to an identified or identifiable natural person the Customer enters into the Service and DOERS processes on behalf of the Customer in the course and within the scope of providing the Services.

tl;dr We collect and process certain personal data (contact, billing and behavioral) in compliance with GDPR to better be able to provide you with our services. This does not include any personal data you store on your websites, which are not accessible by us and under your sole discretion.

Subprocessors

The Customer gives its general authorization to allow DOERS to involve DOERS affiliated companies and other subcontractors as subprocessors to process Personal Data in connection with the provision of the Service, to the extent such appointment does not lead to non-compliance with any applicable law or DOERS obligations under this Agreement.

tl;dr We might use third-parties that need to process your personal data to provide you with our services such as to process your payment.

Deletion and return of Personal Data

DOERS shall not take any action to intentionally erase any Personal Data processed on behalf of the Customer, without the Customer’s explicit request. Personal Data shall be processed under this Agreement until the Customer requests the Personal Data to be deleted from DOERS database. Within a reasonable time after the request, DOERS shall permanently delete Personal Data from its storage media, except to the extent that DOERS is under a statutory obligation to continue storing such Personal Data. On the Customer’s request, DOERS shall confirm the deletion in writing. The obligation to delete Personal Data shall not apply to Personal Data contained in regular back-up copies of comprehensive datasets from which the individual deletion of Personal Data would not be possible without significant efforts or costs.

tl;dr We will delete your personal data if requested, to the extent we are allowed to, and confirm it to you in writing.

Confidentiality

The Parties may exchange confidential information during the performance of this Agreement. Confidential information shall mean any information which is marked as confidential or which should be understood as confidential, irrespective of its form of storage or disclosure. All confidential information shall remain the property of the disclosing Party and the receiving Party shall keep confidential and refrain from using such confidential information otherwise than for the purposes of this Agreement, during the term of this Agreement and after the termination of this Agreement. For the avoidance of doubt, any information of or relating to a Party or that Party’s personnel, suppliers, contractors, customers or end-users, which information is obtained or detected by the other Party or processed or generated in the course of providing or receiving the Service shall be deemed confidential information of that Party. Each Party shall promptly upon termination of the Service cease using confidential material and information received from the other Party and use reasonable means to destroy such material. Each Party shall, however, be entitled to retain the copies required by law or regulations.

tl;dr We will keep any confidential information we have exchanged between each other secured, and we expect you to do the same.

Intellectual Property Rights

All intellectual property rights to and in the Service as well as intellectual property rights pertaining thereto, are exclusive property of DOERS or its licensors with all rights reserved. All intellectual property rights to the content uploaded into the Service by or on behalf of the Customer will remain the exclusive property of the Customer or its licensors. All intellectual property rights relating to the provision of the Services, including suggestions for improvements made by the Customer, will remain the exclusive property of DOERS or its licensors.

tl;dr You retain your rights to any data uploaded onto our services and we retain the rights to our intellectual property.

Limited Warranty

DOERS will offer service level compensations to the Customer in accordance with the SLA. In all other respects the Service is provided on “as-is” and “as-available” basis, and DOERS will not give the Customer any warranty or guarantee, express or implied, for the Service, including but without limitation to warranties of merchantability, fitness for any particular purpose, performance, or non-infringement. The parties expressly note that the Service is not designed to be error-free or uninterrupted and therefore they are neither intended nor fit for purposes that require fail-safe performance.

tl;dr We offer compensation for interruptions to our services according to our Service Level Agreement but cannot provide any warranty or guarantee.

Limited Liability

IN NO EVENT SHALL WE, NOR OUR DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS OR CONTENT PROVIDERS, BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICES (I) FOR ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, COMPENSATORY OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, SUBSTITUTE GOODS OR SERVICES (HOWEVER ARISING), (II) FOR ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE (REGARDLESS OF THE SOURCE OF ORIGINATION), OR (III) FOR ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) OF FEES PAID TO US FOR THE PARTICULAR SERVICES DURING THE IMMEDIATELY PREVIOUS ONE MONTH PERIOD, EVEN IF DOERS HAD BEEN ADVISED OF, KNEW, OR SHOULD HAVE KNOWN, OF THE POSSIBILITY THEREOF. SUBSCRIBER ACKNOWLEDGES THAT THE FEES PAID BY HIM OR HER REFLECT THE ALLOCATION OF RISK SET FORTH IN THIS AGREEMENT AND THAT DOERS WOULD NOT ENTER INTO THIS AGREEMENT WITHOUT THESE LIMITATIONS. SUBSCRIBER HEREBY WAIVES ANY AND ALL CLAIMS AGAINST DOERS ARISING OUT OF SUBSCRIBER’S PURCHASE OR USE OF THE SERVICES, OR ANY CONDUCT OF DOERS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR REPRESENTATIVES. YOUR SOLE AND EXCLUSIVE RIGHT AND REMEDY IN CASE OF DISSATISFACTION WITH THE SERVICES OR ANY OTHER GRIEVANCE SHALL BE YOUR TERMINATION AND DISCONTINUATION OF ACCESS TO OR USE OF THE SERVICES. IN ADDITION, YOU AGREE THAT DOERS IS NOT RESPONSIBLE FOR ANY DATA COMPILED BY OUR SERVICES AND THAT DOERS WILL NOT BE LIABLE, IN ANY MANNER, AS A RESULT OF YOUR EXPOSURE TO ANY DEFAMATORY, LIBELOUS, THREATENING, UNLAWFULLY HARASSING, OBSCENE OR OTHERWISE UNLAWFUL CONTENT OR DATA. IN NO EVENT SHALL DOERS, OR ANY THIRD PARTY PROVIDER OF ANY COMPONENT OF THE SERVICES OR OF ANY INFORMATION DELIVERED AS PART OF THE SERVICES, BE LIABLE TO YOU AND/OR ANY PARTY FOR ANY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES ARISING OUT OF OR RELATED TO THE SERVICES, CONTENT, PRODUCTS, THE USE OR INABILITY TO USE THIS WEBSITE, OR ANY LINKED WEBSITE, INCLUDING WITHOUT LIMITATION, LOST PROFITS, LOSS OF USE, BUSINESS INTERRUPTION, OR OTHER ECONOMIC LOSSES, LOSS OF PROGRAMS OR OTHER DATA, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTUOUS ACTION, EVEN IF DOERS IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING LIABILITY ASSOCIATED WITH ANY VIRUSES WHICH MAY INFECT YOUR COMPUTER EQUIPMENT.

Temporary Suspension

If the Customer has breached the provisions of the Agreement or DOERS has justifiable reasons to believe such a breach exists, DOERS may temporarily suspend the provision of the Service.

tl;dr If you break these rules, we may temporarily suspend access to your account and services.

Termination for Convenience

The Customer may terminate the Agreement for any reason by submitting a cancellation request through DOERS customer area. DOERS may terminate the Agreement for any reason at any time with or without notice to the Customer.

tl;dr If you would like to terminate this agreement, you can do so at any time through your client area.

Entire Agreement and Amendments

The Agreement constitutes the entire agreement and supersedes all previous commitments between the parties in respect of the provision of the Service. DOERS may modify this Agreement at any time with or without notification by posting a revised document version on DOERS website. If DOERS considers that a revision will have a material effect on the Agreement, DOERS will notify the Customer at least 7 days before the revision will be effected and reserve the Customer a possibility to terminate the Agreement.

tl;dr These terms are agreed to in full. If any changes would significantly affect you, we will inform you at least 7 days in advance.

Non-Waiver

A failure by either Party to enforce any provision of the Agreement will not be deemed to constitute a present or future waiver of such provision. All waivers must be made in writing.

tl;dr These terms will remain effective even if not strictly enforced.

Force Majeure

Force Majeure is an event that prevents, or makes unduly difficult, the performance of the Service or the fulfillment of the provisions of the Agreement, such as war, rebellion, natural catastrophe, general interruption in energy distribution or telecommunications, fire, strike, embargo, or another equally significant and unforeseen event independent of the parties. Each Party shall be entitled to suspend its duties without liability thereof in case of Force Majeure affecting the Party either directly or through its subcontractor.

tl;dr Neither of us can be held responsible in a case of a major issue that is out of our hands.

Serviceability

Should any provision of the Agreement be declared unenforceable by a court of competent jurisdiction, the remaining provisions of the Agreement will remain in full force and effect to the fullest extent permitted by law. The Parties shall attempt through negotiation in good faith to replace the unenforceable provision with such provisions that correspond as closely as possible to the original intention of the Parties.

tl;dr The rest of these terms will remain in effect even if deemed unenforceable by a court, and we will instead negotiate a replacement in good faith.

Governing Law and Arbitration

This Agreement shall be construed in all respects in accordance with the laws of the city of Taguig, Metro Manila applicable to contracts enforceable in that state. Venue will be Taguig City, Metro Manila, Philippines.

tl;dr Any disputes will be decided in English in the city of Taguig, PH.

Service Level Agreement

Scope. This service level agreement (“SLA”) is an integral part of the Contract between DOERS and the Customer.

Service Guarantee. DOERS will guarantee 99.9% server resources and network availability to the Customer. The network will be deemed available if DOERS routers and switches are available and responding properly. For all unscheduled interruptions in the provision of the Services, which are due to hardware or telecommunications failures that last longer than 5 minutes, DOERS shall offer compensation to the Customer.

Scheduled Interruptions. DOERS will notify the Customer by e-mail or on DOERS website about scheduled interruptions in the provision of the Services at least 24 hours in advance, with the exception of important security updates and patches which DOERS may deploy without prior notice.

Error Notifications. In case of an interruption in the Services, the Customer has to notify DOERS by web chat or email. The interruption is deemed to begin when the failure starts to affect the Customer’s use of the Services, and to end when the failure has been corrected.

Compensation. When a failure in the Services has been corrected, Customer may request compensation via a web chat. The compensation will be paid to the Customer’s service account in the form of credits and may not be exchanged for cash or other forms of payment.

Amount of Compensation. The amount of compensation will be as follows:

99.8% – 99.4% uptime 5% credit
99.3% – 98.9% uptime 10% credit
98.7% – 98% uptime 15% credit
97% – 94% uptime 25% credit
Less than 94% uptime

100% credit

The maximum amount of compensation for an individual interruption is 100% of DOERS charges for the Services during 30 calendar days preceding the interruption.

Sole Remedy. The above-mentioned payment of compensation will be the sole remedy of the Customer for interruptions or other failures in the Services. In case of a disagreement over the amount of the compensation payable to the Customer, DOERS decision on the issue will be binding and final.

Exemptions from Service Guarantee. The following situations will be exempt from DOERS service guarantee:

  • Scheduled interruptions
  • Failures caused by errors in third party software utilized in the Services
  • Failures in products or services which are not included in the Services
  • Failures caused by the Customer’s actions contrary to user instructions or resulting from the Customer’s operating systems or application software used within the Services
  • Violations of DOERS acceptable use policy
  • Failures due to hostile actions by third parties such as denial-of-service attacks
  • Interruptions resulting from law and public authority enforced activities
  • Customer does not have sufficient prepaid balance on the Customer’s service account for the use of the Services at the time of the interruption in the Services.

No compensation will be payable to the Customer during a free-of-charge trial period.

Acceptable Use Policy

Scope. This acceptable use policy (“AUP”) is an integral part of the Contract between DOERS and the Customer.

User Instructions. The Customer must comply with separate user instructions concerning the Services. The Customer shall provide reasonable cooperation with regard to investigations on suspected breaches of the Contract.

Customer’s Legal Compliance. The Customer must comply with applicable laws and regulations. For example, the Customer must have necessary rights to use the content which has been uploaded in the Service by or on behalf of the Customer.

Illegal or Offensive Use of Services. The Customer is not entitled to use the Services for purposes which DOERS deems to be illegal or offensive. If the Customer is uncertain whether or not its use of the Services could be deemed illegal or offensive, the Customer should contact DOERS in advance and request permission. For example, DOERS considers the following actions or content to be illegal or offensive:

  • Use of the Services in connection with fraudulent activities Storage or transfer of, or linking to, content that violates trade secrets, copyrights, trademarks, patents, or other intellectual property rights, or contributes to the said violations Storage or transfer of, or linking to, content that is harassing or excessively violent, inciting to hate or violence, or threatening with violence
  • Storage or transfer of, or linking to child pornography or content containing non-consensual sexual acts
  • Promotion of illegal material or products
  • Unauthorized access to, or attempting to access, systems, networks or data
  • Use of a user account or computing without the owner’s authorization
  • Collection of user information such as email addresses without the consent of the person identified (phishing)
  • Monitoring of network traffic or data without authorization
  • Using the Service to download or transmit torrents
  • Crypto currency mining
  • Plex and other similar software/service

If you are running multiple websites, you are responsible for the sub-users that connect to it. There is no way to tell the difference between abuse from a user and abuse from sub-users, so malicious activity from your sub-users will flag your account. This can lead to us suspending your account and fair warnings before destroying your websites. Because of the risk to your account, we do not recommend running open services where any user can connect. While we do not restrict the application or software you choose to install, you are responsible for how it is used and how freely available you make the service.

Mass Emailing. If the Customer wishes to use the Services for sending of bulk e-mail or other mass communications, the Customer must first receive DOERS written consent.

Disruptive Use of Services. The Customer may use, investigate, and modify the website environment of the Services only within the limits of the user instructions. The Customer may not use the Services in any way that causes security risks to the Service or DOERS infrastructure, or interferes with the operation of the Services or DOERS infrastructure. For example, DOERS considers the following actions to be disruptive on the operation of the Services/DOERS infrastructure:

  • Intentional or careless use of the Services in excess of a typically expected server load, such as continuously high CPU or I/O use rate.
  • Intentional or careless use of the Services to host applications that produce high bandwidth usage patterns.
  • Intentional or careless configuration of servers that enables unauthorized third party access or otherwise lacks adequate security requirements.
  • Measures which are mainly aimed to circumvent, or interfere with, the monitoring, controlling, or charging of the Services by DOERS.